Inspection outcome: Standards met
Last inspection: 19/08/2019
Pharmacy context
This is a community pharmacy beside other shops on a main road. The pharmacy dispenses NHS prescriptions and sells a range of over-the-counter medicines. It also supplies medicines in multi-compartmental compliance packs.
Inspection summary findings
Principle 1. Governance
The pharmacy team members follow processes for all services to ensure that they are safe. Team members record mistakes to learn from them. They use feedback from people to improve pharmacy services. The pharmacy keeps most of the records that it needs to by law and keeps people’s information safe. Pharmacy team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified and experienced staff to safely provide services. The pharmacy compares staff numbers to how busy the pharmacy is and sometimes makes changes. This ensures appropriately skilled and qualified staff provide pharmacy services. Team members can share information and raise concerns to keep the pharmacy safe. They discuss incidents to learn from them. They have access to training material which they could make more use of.
Principle 3. Premises
The pharmacy is safe and clean and suitable for its services. The pharmacy team members use a private room for some conversations with people. People cannot hear these conversations. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy helps people to ensure they can all use its services. The pharmacy team provides safe services. Team members give people information and advice to help them use their medicines. They provide extra written information to people with some high-risk medicines. And the pharmacist shares relevant information with people's doctors. This helps people get the best from their medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |