Pharmacy context
This is a community pharmacy in Glasgow. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy provides substance misuse services and dispenses private prescriptions. Pharmacy team members advise on minor ailments and medicines use. And they supply over-the-counter medicines and prescription only medicines via patient group directions (PGDs). The pharmacy opens seven days a week and opens late into the evening every day.
Inspection summary findings
Principle 1. Governance
The pharmacy keeps the records it needs to by law. And it provides regular training to keep confidential information safe. Team members understand their roles in protecting vulnerable people. And they know when to raise safeguarding concerns. The pharmacy team members do not always have access to the pharmacy’s documented procedures to refer to whilst conducting their day-to-day tasks. And they do not have access to near miss errors to identify patterns and trends in their dispensing mistakes. This means they are not always able to take the opportunity to identify and reduce the risk of new and emerging errors.
Principle 2. Staff
The pharmacy reviews its staffing levels to ensure it has the right number of suitably skilled pharmacy team members throughout the week. Team members have the right qualifications and skills for their roles and the services they provide. And the pharmacy supports the pharmacy team to learn and develop.
Principle 3. Premises
The premises is secure, clean and hygienic. It has consultation facilities that are professional in appearance, and they provide an appropriate space for people to sit down and have a private conversation with pharmacy team members.
Principle 4. Services, including medicines management
The pharmacy provides good access to services over extended opening hours. The pharmacy gets its medicines from reputable sources, and it stores them appropriately. The team conducts checks to make sure medicines are in good condition and suitable to supply. And they identify and remove medicines that are no longer fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it mostly uses its facilities to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |