Well (1042139)

Inspection summary findings

Principle 1. Governance

The pharmacy team members work to professional standards. They provide safe services and look after people’s welfare. The pharmacy keeps records of mistakes when they happen. And senior pharmacy team members carry out checks to make sure the pharmacy is running safely. The team members discuss the need for improved safety measures. And there is ongoing service improvement. The pharmacy keeps the records it needs to by law. And it provides regular training to keep confidential information safe. It understands its role in protecting vulnerable people. And team members complete regular training to ensure they are up-to-date with safeguarding requirements. People using the pharmacy can raise concerns. And team members know to follow the company's complaints handling procedure. This means that they listen to people and put things right when they can.

Principle 2. Staff

Principle 3. Premises

Principle 4. Services, including medicines management

The pharmacy provides access to a wide range of services. And the pharmacist has the qualifications to provide treatment for common clinical conditions. The pharmacist displays its opening times and service information in the window. And provides some patient information leaflets inside the pharmacy. The pharmacy has up-to-date working instructions in place for its services. And this ensures the pharmacy supports the team members to work in a safe and effective way. The pharmacy dispenses multi-compartmental compliance packs. And it supplies extra information to support people to take their medicines. The pharmacy sources, stores and manages its medicines. It updates the pharmacy team about high-risk medicines. And this means that team members know when to provide people with extra information.
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Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services. And it keeps it clean and well-maintained.