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Pharmacy inspections

Inspection reports and learning from inspections

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Well (1042092)

Inspection outcome: Standards met

Last inspection: 18/08/2021

Pharmacy context

This is a community pharmacy on the main street of a village, beside other shops including another pharmacy. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. And it assembles these for other Well pharmacies as a ‘hub and spoke’ model. And it supplies medicines to care homes. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It offers services including smoking cessation, blood pressure measurement and seasonal flu vaccination. This pharmacy was inspected during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy suitably identifies, and mostly manages the risks with its services including infection control during the pandemic. Team members follow written processes for the pharmacy's services to help ensure they provide them safely. They keep all the records that they need to by law and keep people's private information safe. Team members know what to do and who to contact if they have concerns about vulnerable people. They record some of their mistakes but do not always review them which means that they are missing learning opportunities.​

Principle 2. Staff

Standards met

The pharmacy mostly has enough qualified and experienced team members to provide its services. The experienced team members work well together and support team members in training. They mostly manage the workload effectively. And they put strategies in place when they experience challenging workforce pressures. This helps to minimise the negative impact on people using its services. But there are times when they find this difficult. The pharmacy does not set aside time in the working day for team members to complete essential training or continue their learning.

Principle 3. Premises

Standards met

The pharmacy is safe and clean and suitable for the services it provides. It has suitable facilities for people to have conversations with team members in private. The pharmacy is secure when closed.

Principle 4. Services, including medicines management

Standards met

The pharmacy helps people to access its services which it provides safely. Pharmacy team members mostly follow written processes relevant to the services they provide. They support people by providing them with suitable information and advice to help them use their medicines. And they provide extra written information to people taking higher risk medicines. The pharmacy obtains medicines from reliable sources and mostly stores them properly. But it temporarily stores some of its medicines outside the manufacturers' packs without always having the necessary safeguards in place. Pharmacy team members know what to do if medicines are not fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to deliver its services. And the team looks after the equipment to ensure it works.

Pharmacy details

39 Main Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards