Well (1039820)

Inspection summary findings

Principle 1. Governance

The pharmacy has up-to-date written procedures to help team members complete tasks in a consistent and safe way. And it correctly completes the records that need to be kept by law. Team members keep people’s confidential information safe and they have some knowledge of what to do to help protect vulnerable people’s welfare. They regularly record, review, and learn from mistakes they make. And they make changes to the way they work to reduce the risk of similar mistakes happening again. The pharmacy has appropriate insurance to protect people if something goes wrong.

Principle 2. Staff

The pharmacy supports its team to make sure it has enough team members to manage the workload. Team members complete regular ongoing training to keep their skills and knowledge up to date. And they feel comfortable in raising any concerns and providing feedback.

Principle 3. Premises

The pharmacy premises are appropriately clean and hygienic. And they provide a suitable environment for healthcare services. People use a spacious and well-lit consultation room to access services and speak with team members in private.

Principle 4. Services, including medicines management

People access the pharmacy’s services easily. Team members manage its services effectively. And they use technology well to improve the safety and efficiency of its services. The pharmacy obtains its medicines from recognised suppliers. And it stores and manages its medicines as it should. It makes appropriate checks to ensure its medicines are suitable to supply to people.

Principle 5. Equipment and facilities

Pharmacy team members have access to suitable equipment for the services they provide. And it is fit for purpose and safe to use. Team members use the equipment appropriately to protect people’s confidentiality.