Well (1039592)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages risks associated with its services well. And it has documented procedures to help it provide services effectively. Pharmacy team members understand their role in helping to protect vulnerable people. And they suitably protect people’s private information. They record and discuss the mistakes they make so that they can learn from them.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete appropriate training to keep their knowledge up to date. They effectively discuss and implement changes to improve their services and make the pharmacy safer. Team members feel comfortable raising concerns with the right people if necessary. And they feel well supported by their colleagues and manager.

Principle 3. Premises

The pharmacy is clean, well-organised and properly maintained. It provides a suitable space for the services it provides. And it has a consultation room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

Pharmacy team members manage the pharmacy’s services well to make sure that people receive the care they need. And they effectively use technology to help them do this. The pharmacy’s services are accessible to people, including people using wheelchairs. It sources, manages and stores its medicines properly. And it has processes in place to help people manage the risks of taking high-risk medicines.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people’s confidentiality.