Well (1039396)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks with its services. It protects people’s confidential information. And it generally keeps the records it must by law. Pharmacy team members know how to safeguard the welfare of children and vulnerable adults. They record and discuss mistakes that happen during dispensing. And they use this information to learn and reduce the risk of further mistakes. They don’t always collect information about the causes of mistakes to help inform the changes they make. But when they do, they use the information to help make the most appropriate changes. Pharmacy team members follow written procedures to help them complete the required tasks safely and effectively.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete training and reflect on their skills and performance ad-hoc. And they tailor some of their learning to meet the needs of the pharmacy’s services. They learn from the manager, pharmacist and each other to keep their knowledge and skills up to date. Pharmacy team members feel comfortable making suggestions to help improve pharmacy services.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. And it has a room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy’s services are easily accessible to people, including people using wheelchairs. And the pharmacy provides its services safely and effectively. The pharmacy advertises its services clearly. And pharmacy team members reach out to the local community to promote health and wellbeing. Pharmacy team members dispense medicines into devices to help people remember to take them correctly. And they manage this service well. They take steps to identify people taking high-risk medicines. And they provide these people with suitable advice to help them take their medicines safely. Pharmacy team members store, source and manage medicines appropriately. And they regularly check the expiry dates of medicines, so they know the medicines are fit to supply.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.