Inspection outcome: Standards met
Last inspection: 20/08/2019
Pharmacy context
This community pharmacy is amongst a parade of shops in a large suburb of Sheffield. The pharmacy dispenses NHS and private prescriptions. And it provides medication in multi-compartmental compliance packs to help people take their medicines. The pharmacy offers a repeat prescription ordering service. And it delivers medicines to people’s homes. The pharmacy supplies over-the-counter products via a minor ailments scheme.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services. And it keeps most of the records it needs to by law. The pharmacy has written procedures for the team to follow. The pharmacy team has training and experience to respond well when safeguarding concerns arise. So, they can help protect the welfare of children and vulnerable adults. The pharmacy has adequate arrangements to protect people’s private information. The pharmacy team members respond appropriately when errors happen. And they discuss what happened and they usually act to prevent future mistakes. But they don’t record all errors or the outcome from reviewing the errors. This means the team does not have up-to-date information to identify patterns and reduce mistakes.
Principle 2. Staff
The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. And the team members support each other in their day-to-day work. Team members with managerial responsibility identify improvements to the delivery of pharmacy services. And introduce processes to improve team members efficiency and skills. The pharmacy offers team members opportunities to complete more training. But they have not received formal reviews on their performance for some time. So, they may miss the opportunity to reflect and identify training needs. And progress in their role or take on a new role to help the safe and effective delivery of services.
Principle 3. Premises
The pharmacy is clean, secure and suitable for the services provided. And it has good arrangements for people to have private conversations with the team.
Principle 4. Services, including medicines management
The pharmacy provides services that support people's health needs. And it gets its medicines from reputable sources. The pharmacy team stores and manages medicines appropriately. The pharmacy manages its services well. And it keeps records of prescription requests and deliveries it makes to people. So, the team can deal with any queries effectively. But the pharmacy team members don't effectively use the tools available to make sure supplies of some medicines are within the legal timescale of the prescription.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and it mostly protects people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |