Well (1039230)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies the risks associated with its services. It has robust review processes which help demonstrate how it manages these risks. Pharmacy team members act openly and honestly by sharing information when mistakes happen. They contribute to regular safety reviews to share their learning. And they demonstrate how they act to reduce risk. The pharmacy keeps people’s private information secure. And it has appropriate arrangements for managing feedback and concerns. The pharmacy keeps the records required by law up-to-date. And it has appropriate systems in place to support its team members in recognising and reporting safeguarding concerns. So, they are able to act to help protect the safety and wellbeing of vulnerable people.

Principle 2. Staff

The pharmacy employs enough qualified and skilled people to provide its services. And it monitors its staffing levels effectively. Pharmacy team members benefit from planned learning time and structured learning reviews. This encourages them to engage in continual learning associated with their roles. And they are supported in developing their skills to help manage the safe delivery of the pharmacy’s services. Pharmacy team members are enthusiastic about their job roles. They contribute to regular safety reviews. And they show how these reviews help to reduce risk across the pharmacy. The pharmacy encourages its team members to share their ideas and concerns. And it considers this feedback and uses it to inform the approach the team takes to managing its services.

Principle 3. Premises

The pharmacy is clean, secure and suitably maintained. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. It has some good management processes to help identify and manage the risks associated with providing its services. The pharmacy engages in national audits to help ensure people receive appropriate care to manage their health. And people using the pharmacy receive relevant information about the medicines they are taking. The pharmacy obtains its medicines from reputable sources. And it stores and manages them appropriately to help make sure they are safe to use. It has appropriate systems in place to provide assurance that its medicines are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for providing its services. And pharmacy team members act with care by using the pharmacy’s facilities and equipment in a way which protects people’s confidentiality.