Well (1039153)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services. It has adapted some good processes for managing and reviewing safety. Its team members are committed to engaging in regular risk reviews to help share learning. And to help continually drive improvement. The pharmacy advertises how people can provide feedback about it or its services. It keeps people’s private information secure. And it keeps all records it must by law. It has the necessary arrangements in place to protect the health and wellbeing of vulnerable people.

Principle 2. Staff

The pharmacy’s team members have the skills and knowledge required to provide its services safely. It regularly reviews the skill mix of its team to support it in providing its services. And it has some learning and development strategies which encourage pharmacy team members to engage in continual learning relevant to their roles. Pharmacy team members are enthusiastic about their roles. And they use their skills to support the learning and development of other team members. They take part in regular team discussions. And they understand the importance of sharing learning to improve safety across the pharmacy. Team members understand how to provide feedback about the pharmacy and how to raise a professional concern if needed.

Principle 3. Premises

The pharmacy is clean and secure. And the premises provide a professional environment for delivering the pharmacy’s services. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy advertises its services and makes them accessible to people. It works together with other healthcare providers to broaden the range of services offered. It has up-to-date procedures and protocols to support the pharmacy team in delivering its services. And it keeps audit trails of prescription requests and medication deliveries. So,​ it can deal with any queries effectively. It obtains its medicines from reputable sources. And generally stores these medicines safely and securely. But it doesn’t always store its medicines within their original packaging. Or follow best practice guidance when supplying medicines in non-original containers. This may increase the risk of an adverse event relating to the supply of these medicines occurring.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for providing its services. Pharmacy team members regularly check equipment to help ensure it in working order. And they manage and use equipment in ways which protect people’s confidentiality.