Inspection outcome: Standards met
Last inspection: 23/07/2019
Pharmacy context
This is a community pharmacy in a residential area of Barnsley, South Yorkshire. The pharmacy sells over-the-counter medicines and dispenses NHS prescriptions. It also dispenses private prescriptions. The pharmacy team offers advice to people about minor illnesses and long-term conditions. And it offers services including medicines use reviews (MURs), flu vaccinations, a substance misuse service and the NHS New Medicines Service (NMS). It also supplies medicines in multi-compartmental compliance packs to people living in their own homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has suitable processes and written procedures to protect the safety and wellbeing of people who access its services. It mostly keeps the records it must have by law and keeps people’s private information safe. The pharmacy team members have the knowledge necessary to protect the welfare of children and vulnerable adults. And they have some processes and training in place to support them. The pharmacy team members try to learn from any errors they make whilst dispensing. And they take steps to make sure the errors are not repeated.
Principle 2. Staff
The pharmacy has enough team members to manage the services it provides. It reviews staffing levels to ensure they remain appropriate. The team members openly discuss ways to improve ways of working. And they regularly talk together about why mistakes happen, and how they can make improvements. The pharmacy is good at supporting its team members to ensure their knowledge and skills are up to date. It achieves this by providing its team members with a structured training programme and regular appraisals. The team members can tailor their training to help them achieve personal goals. And they feel comfortable to raise professional concerns when necessary.
Principle 3. Premises
The pharmacy is clean and properly maintained. It provides a suitable space for the health services provided. And, it has a suitable room where people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
The pharmacy promotes the services it provides and takes appropriate steps to make sure people can access these services. The pharmacy has robust procedures the team members follow when they dispense medicines into multi‐compartmental compliance packs. The pharmacy sources its medicines from licenced suppliers. And it generally stores and manages it medicines appropriately. The team members take steps to identify people taking high-risk medicines. And, they provide people with advice to help them take these medicines safely.
Principle 5. Equipment and facilities
The pharmacy’s equipment is clean and safe, and the pharmacy uses it appropriately to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |