Inspection outcome: Standards met
Last inspection: 13/06/2019
Pharmacy context
This is a community pharmacy in the Hoyland area of Barnsley, South Yorkshire. The pharmacy mainly sells over-the-counter medicines and dispenses NHS and private prescriptions. It also provides a range of services such as medicine use reviews (MURs), the NHS new medicines service, seasonal flu vaccinations and a minor ailments service. It also supplies people with emergency hormonal contraception and supervised consumption of methadone. And the pharmacy supplies medicines in multi-compartmental compliance packs to people in their own homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has adequate processes and procedures, so the team can manage the risks to its services. And it keeps the records it must by law. The pharmacy advertises how people can provide feedback and raise concerns. But it cannot show how it has used the feedback to improve its services. The pharmacy keeps people’s private information safe. It has processes available to its team members, to help protect the welfare of vulnerable people. The pharmacy team members are good at recording any errors that happen during dispensing. And they analyse the errors regularly and discuss their learning together. And they use this information to make changes to their working environment to help prevent similar mistakes happening again.
Principle 2. Staff
The pharmacy employs people with the right skills and qualifications to undertake the tasks within their roles. The pharmacy supports its team members to complete training. And this helps them improve their knowledge and skills. They tailor their training to their own needs. And they get protected training time each month. The team members work openly and honestly, and regularly discuss patient safety. And they are encouraged to feedback their ideas to improve services.
Principle 3. Premises
The pharmacy is clean and properly maintained. It provides a suitable space for the health services provided. And the pharmacy has a room where people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
The pharmacy is accessible to people and it provides services to support people's health needs. The pharmacy has robust procedures that the team members follow when they dispense medicines into multi-compartmental compliance packs. They provide information with these packs to help people know when to take their medicines and to identify what they look like. But this information is sometimes not specific and so, people may not be able to properly differentiate between their medicines. The pharmacy sources its medicines from licenced suppliers. And it generally stores and manages it medicines appropriately. It date checks its medicines regularly. But occasionally, some out of date medicines have been missed. And so, it cannot be certain that these medicines are fit for purpose.
Principle 5. Equipment and facilities
The equipment and facilities the pharmacy uses in the delivery of services are clean, safe and mostly protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |