Well (1039078)

The pharmacy has adequate processes and procedures, so the team can manage the risks to its services. And it keeps the records it must by law. The pharmacy advertises how people can provide feedback and raise concerns. But the pharmacy team members cannot demonstrate how they have used the feedback to improve its services. The pharmacy keeps people’s private information safe. It has adequate processes available to its team members, to help protect the welfare of vulnerable people. And the pharmacy team members know what to do if they have a safeguarding concern. The​ pharmacy’s team members record errors that happen with dispensing. And they discuss their learning. They sometimes use this information to learn and make changes to help prevent similar mistakes happening again. But, they don’t always record all the details of why errors happen. So, they may miss out on learning opportunities.

The pharmacy provides services to help people meet their health needs. It stores, sources and manages medicines safely. It has adequate processes to ensure the medicines it supplies to people are fit for purpose. The pharmacy supplies some people's medicines in multi-compartmental compliance packs to help them remember to take their medicines. And it sometimes gives people taking high-risk medicines advice. But the team don't always give written information to people to help them take their medicines correctly.