Inspection outcome: Standards met
Last inspection: 13/02/2024
Pharmacy context
This community pharmacy is located within a small outdoor shopping precinct in a residential area of Upper Gornal, Dudley. Most people who use the pharmacy are from the local area. The pharmacy dispenses prescriptions and sells medicines over the counter. It offers additional services including blood pressure testing, minor ailments and a contraceptive service. The Pharmacy First service is also available. The pharmacy supplies some medicines in multi-compartment compliance aid packs, to help make sure people take their medicines at the right time. The pharmacy has recently changed ownership.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks associated with its services. Its team members understand how to keep people’s private information safe and raise concerns to protect the wellbeing of vulnerable people. They discuss their mistakes, but they do not always keep a record. So, they may miss some opportunities to identify patterns and trends. The pharmacy keeps the records it needs to by law, but sometimes information is missing so team members may not always be able to show what has happened in the event of a query.
Principle 2. Staff
Pharmacy team members are trained for the jobs that they do. They have access to some ongoing training, and they get feedback on their development to help them learn and improve. Team members work well together in a supportive environment and feel comfortable to raise concerns and provide feedback.
Principle 3. Premises
The pharmacy is well maintained, and it provides a professional environment which is suitable for the delivery of healthcare services. It has a consultation room so people can speak to members of the pharmacy team in private.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible and suitably managed so that people receive appropriate care. The pharmacy gets its medicines from reputable sources and team members complete checks to help make sure that medicines are suitably stored and fit for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. Team members suitably maintain the equipment and they use it in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |