Well (1038172)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages risks adequately. It keeps people’s private information safe and team members understand how to raise concerns to protect the wellbeing of vulnerable people. The pharmacy keeps the records it needs to by law, but some information is missing, so team members may not always be able to show what has happened in the event of a query. And team members do not always follow the pharmacy's procedures for reporting and investigating incidents, so they may miss some opportunities to learn and improve.

Principle 2. Staff

Pharmacy team members receive training for the roles in which they are working. They can access resources to support their ongoing learning and development. And they can raise concerns and provide feedback about the pharmacy and its services. 

Principle 3. Premises

The pharmacy provides an appropriate environment for the provision of healthcare services. It has sufficient space for the current workload and a consultation room to allow members of the public to speak to team members in private.

Principle 4. Services, including medicines management

Overall, the pharmacy suitably manages its services. But it does not identify all prescriptions for high-risk medicines, so some team member may miss some opportunities to provide people with additional counselling about their medicines. The pharmacy gets its medicines from reputable sources and team members carry out some checks to help make sure that medicines are fit for supply. But these are not always robust. So, the pharmacy may not always be able to show how it stores and manages its medicines suitably. 

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs for the services it provides. Team members use the equipment in a way that protects people’s privacy.