Inspection outcome: Standards met
Last inspection: 28/06/2023
Pharmacy context
This is a pharmacy in a row of shops in the village of Seaton Delaval, Whitley Bay. Its main activities are dispensing NHS prescriptions and providing multi-compartment compliance packs to people to help them take their medicines safely and effectively. It sells medicines over the counter and provides services including vaccinations. It delivers medicines to people's homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has suitable written procedures to help ensure it delivers it services safely. And it keeps the records it must by law. Team members discuss mistakes, and they make records to help their learning. They keep people's private information secure, and they know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough suitably trained team members to manage the workload and deliver its services safely and effectively. Team members receive training and development relevant to their roles. There is an open and honest culture within the team. Team members discuss their mistakes together to learn from them. And they feel comfortable raising concerns if they need to.
Principle 3. Premises
The pharmacy is clean and tidy, and it provides sufficient space for the services it delivers. It has a suitably soundproofed room where people can access services and have private conversations with team members.
Principle 4. Services, including medicines management
The pharmacy manages the delivery of its services well. It has appropriate procedures to help make sure people receive their medicines when they need them. And team members provide advice and support for people taking higher-risk medicines to help make sure they can take them safely. Team members store and manage medicines as they should. And they carry out checks to make sure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for its services. And it uses the equipment and facilities to protect people's private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |