Well (1037710)

Inspection summary findings

Principle 1. Governance

The pharmacy has a set of written procedures, which the company reviews. The team members have a clear understanding of the roles and tasks. And they work in a safe way to provide services to people using the pharmacy. But have not read the recent changes for a process. So, there is a risk that the same mistake could occur. It generally keeps all the records as required, by law in compliance with standards and procedures. The pharmacy team members respond appropriately when errors happen. They discuss what happened and act to prevent future mistakes. They discuss internal mistakes they make during the dispensing process and record these. The detail they record is sometimes limited. So, they may be missing out on some learning opportunities to prevent similar mistakes from occurring. People using the pharmacy can provide feedback on its services. The pharmacy looks after people’s private information and it explains how they will use it. And the pharmacy team members know how to protect the safety of vulnerable people.

Principle 2. Staff

The pharmacy has enough qualified staff to provide safe and effective services. The pharmacy team members are competent and have the skills and qualifications they need for their role. The pharmacy encourages and supports the pharmacy team to learn and develop. The pharmacy team members support each other in their day-to-day work. And they feel comfortable raising any concerns they have.

Principle 3. Premises

The pharmacy is safe and clean for the pharmacy services it provides. It has suitable arrangements for people to obtain their services with privacy and have private conversations with the team.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. And it displays information about health-related topics. The pharmacy provides its services using a range of safe working practices. It takes the right action if it receives any alerts that a medicine is no longer safe to use. And takes the correct action to return it to the supplier. The pharmacy team takes steps to identify people taking some high-risk medicines. And they provide people with some advice. The pharmacy team members dispense medicines into devices to help people remember to take them correctly. They provide information with these devices to help people know when to take their medicines and to identify what they look like. But, they do not regularly provide people with medicines information leaflets. So, people may not have correct information they need to help them take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.