Inspection outcome: Standards met
Last inspection: 16/07/2019
Pharmacy context
This community pharmacy is located next to a busy medical centre, in a residential part of Bradeley, Stoke-on-Trent. Most people who use the pharmacy are from the local area. The pharmacy dispenses NHS prescriptions and sells a range of over-the-counter (OTC) medicines. It also provides several other NHS services including Medicines Use Reviews (MURs), the New Medicine Service (NMS) and emergency hormonal contraception (EHC). A local minor ailments scheme is also available.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It keeps the records it needs to by law and has procedures in place to make sure that it keeps people’s private information safe. Pharmacy team members follow written procedures to help make sure they complete tasks safely. They record some of their mistakes so that they can learn from them and make improvements. But sometimes information is missing, so they might miss some learning opportunities. The team understand how to raise concerns to help protect vulnerable people.
Principle 2. Staff
The pharmacy team work in an open culture and feel comfortable raising concerns and providing feedback on pharmacy services. They receive training for their roles and regular feedback on their development, so that they can learn and make improvements. And team members complete regular ongoing training to make sure that they keep their knowledge up to date.
Principle 3. Premises
The pharmacy provides a clean and professional environment suitable for the delivery of healthcare. It has a private consultation room that enables it to provide members of the public with the opportunity to have confidential conversations.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible and well managed so people receive appropriate care. The pharmacy sources and stores medicines securely, and team members carry out regular checks to make sure that medicines are fit for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely.
Pharmacy details
Brook Medical Centre
Chell Heath Road
Bradeley
STOKE-ON-TRENT
ST67NN
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |