Inspection outcome: Standards met
Last inspection: 09/01/2020
Pharmacy context
This community pharmacy is located next to a medical centre in a residential area of Stoke-on-Trent. Most people who use the pharmacy are from the local area. It dispenses prescriptions and sells a range of over-the-counter (OTC) medicines. The pharmacy supplies some medicines in multi-compartment compliance aid packs to help make sure people take them at the correct time. The pharmacy offers several other services including Medicines Use Reviews (MURs), flu vaccinations and a substance misuse treatment service.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages risks. Its asks for feedback on its services, so that it can make improvements, and it maintains the records it needs to by law. The pharmacy keeps people’s private information safe, and its team members follow written procedures to make sure they work safely, and they are clear about their roles. Team members record their mistakes so that they can learn and improve. And they understand how to raise concerns to help protect vulnerable people.
Principle 2. Staff
Pharmacy team members hold the appropriate qualifications for their roles. They complete regular training to keep their knowledge and skills up to date and get feedback on their development. Team members work in an open culture and can raise concerns and provide feedback on pharmacy services.
Principle 3. Premises
The pharmacy portrays a professional appearance, suitable for the provision of healthcare services. It has a consultation room to enable it to provide members of the public with access to an area for private and confidential discussions.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people with different needs and they are suitably managed so that people receive appropriate care. The pharmacy sources and stores medicines appropriately and team members carry out regular checks to help make sure that medicines are fit for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. Team members use equipment in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |