Inspection outcome: Standards met
Last inspection: 08/10/2020
Pharmacy context
This is a community pharmacy in a medical centre, in a largely residential area just west of Hove. The medical centre has around ten GPs. The pharmacy dispenses NHS prescriptions, most of which it receives electronically. And it offers a flu vaccination service. It provides a substance misuse service to a few people. And supplies medications in multi-compartment compliance packs to some people who need help managing their medicines. The pharmacy uses the services of a centralised dispensing hub and sends a proportion of its prescriptions to the hub for dispensing. This inspection was undertaken during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with its services. Staff have clear roles and responsibilities. And they know how to protect vulnerable people. People using the pharmacy can provide feedback to help improve the pharmacy’s services. The pharmacy keeps the records it needs to by law to show that medicines are supplied safely and legally. And it protects people’s personal information well. When a dispensing mistake happens, the team members generally respond well. But they don’t always record any actions that they took to prevent a recurrence. So, they may not be able to make full use of these opportunities to learn and make the pharmacy’s services safer.
Principle 2. Staff
The pharmacy has enough staff to provide its services safely, and they do the right training for their roles. They keep the pharmacy’s workload up to date. They do some ongoing training to help keep their knowledge and skills up to date. And they feel comfortable about raising any concerns. Team members can take professional decisions to help ensure people are kept safe.
Principle 3. Premises
The premises are suitable for the pharmacy’s services and they are maintained appropriately. The pharmacy is secure from unauthorised access. And people can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and manages them well. People with a range of needs can access its services. The pharmacy gets its medicines from reputable suppliers and generally manages them properly. It takes the right action in response to safety alerts to help ensure that people get medicines and devices that are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
Pharmacy details
Portslade Health Centre
Church Road
Portslade
BRIGHTON
BN411LA
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |