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Pharmacy inspections

Inspection reports and learning from inspections

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Well (1036110)

Inspection outcome: Standards not all met

Last inspection: 09/03/2020

Improvement action plan


Pharmacy context

This is a community pharmacy in a medical centre, in a largely residential area just west of Hove. The medical centre has around ten GPs. The pharmacy dispenses NHS prescriptions, most of which it receives electronically. It provides a substance misuse service to a few people. And supplies medications in multi-compartment compliance packs to some people who need help managing their medicines. The pharmacy uses the services of a centralised dispensing hub and sends a proportion of its prescriptions to the hub for dispensing.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy adequately manages the risks associated with its services. But there are some issues with the pharmacy keeping up-to-date with its workload (see Principle 2). The pharmacy keeps the records it needs to by law to show that medicines are supplied safely and legally. People using the pharmacy can provide feedback about the pharmacy’s services. And team members generally protect people’s personal information well. They know how to protect vulnerable people. The team responds well when a dispensing mistake happens. But team members do not always record their mistakes. And this could mean that they are missing out on opportunities to learn and to make the pharmacy’s services safer.

Principle 2. Staff

Standards not all met

The pharmacy does not have enough staff to keep up-to-date with its workload. It is behind on dispensing and checking prescriptions, and other tasks such as date-checking are not up to date. However, the team members do the right training for their roles. They do some ongoing training to help keep their knowledge and skills up to date. They can raise concerns and they can take professional decisions.

Principle 3. Premises

Standards met

The premises are generally suitable for the pharmacy’s services and they are secure from unauthorised access. People can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

Standards not all met

The pharmacy doesn’t always manage its medicines properly. It stores some medicines in a very untidy way, which increases the risk of dispensing mistakes happening. It doesn’t regularly date check its stock, and as a consequence doesn’t always remove date-expired medicines from stock promptly. This could increase the risk that people are supplied a medicine which is past its use-by date. The pharmacy doesn’t respond to drug alerts and recalls promptly. And this increases the risk that people are supplied a medicine or medical device which is not safe to use. However, the pharmacy gets its stock from reputable sources and otherwise stores it properly. People with a range of needs can access its services. The pharmacy doesn’t routinely highlight prescriptions for higher-risk medicines. And this could mean that it misses opportunities to speak with people when they collect these medicines.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services. It uses its equipment to help protect people’s personal information adequately.

Pharmacy details

Portslade Health Centre
Church Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.