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Pharmacy inspections

Inspection reports and learning from inspections

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Well (1035697)

Inspection outcome: Standards met

Last inspection: 19/08/2020

Pharmacy context

This is a community pharmacy in a large village on the border between Nottinghamshire and Derbyshire. During the COVID-19 pandemic the pharmacy’s main focus is on providing dispensing services. This includes the delivery of medicines to people’s homes. The pharmacy sells over-the-counter medicines and dispenses NHS prescriptions. It offers advice on the management of minor illnesses and long-term conditions.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure. And it maintains the records required by law. The pharmacy advertises how people can feedback about its services. And it responds appropriately to the feedback it receives. Members of the pharmacy team understand how to manage concerns they receive about vulnerable people. And they can access support when reporting these types of concerns if required. The pharmacy team members act openly and honestly by sharing information when mistakes happen. But they do not always have the opportunity to engage in patient safety reviews. This could limit the quality of shared learning opportunities amongst the team.

Principle 2. Staff

Standards met

The pharmacy has enough, suitably skilled team members to manage its workload safely and effectively. It supports team members individual learning and development needs through regular training and structured appraisals. Pharmacy team members communicate well with each other. They understand how to provide feedback about the pharmacy and how to raise a professional concern if needed.

Principle 3. Premises

Standards met

The pharmacy is secure and suitably maintained. It presents a professional appearance to people accessing the services it provides. And workspace is generally managed well. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are accessible to people. It has procedures to help identify and manage the risks associated with providing pharmacy services. And it has reviewed the way it provides some of its services during the COVID-19 pandemic. The pharmacy has processes to support its team members in identifying higher risk medicines. And it provides people with relevant information about the medicines they are taking. The pharmacy obtains its medicines from reputable sources. And it stores and manages its medicines safely and securely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment in needs for the pharmacy services provided. And pharmacy team members use the equipment and facilities in a way which protects people’s privacy.

Pharmacy details

137 Nottingham Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards