Well (1035643)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with most of its services effectively. It keeps people’s confidential information secure. And it advertises how people can feedback about the pharmacy services they receive. Pharmacy team members understand how to recognise and respond to safeguarding concerns. And they engage in conversations to help reduce risk following mistakes made during the dispensing process. The pharmacy generally keeps the records it must by law. But it doesn’t always do this in a consistent way. This may make it difficult for its team members to answer queries or locate entries in records if a query arises.

Principle 2. Staff

The pharmacy employs a small team of people who have the appropriate skills and knowledge to deliver its services effectively. Pharmacy team members engage in some learning associated with their roles. They share learning by discussing their mistakes. And they understand how to raise a professional concern if needed.

Principle 3. Premises

The pharmacy premises are safe and secure. They provide a suitable space for delivering healthcare services. People accessing the pharmacy can speak with a member of the team in private when required.

Principle 4. Services, including medicines management

The pharmacy makes its services accessible to people. It obtains its medicines from reputable sources. And it generally stores these medicines safely and securely. Pharmacy team members use audit trails effectively to help manage dispensing services. And they provide information when supplying medicines to help people take them safely.

Principle 5. Equipment and facilities

Pharmacy team members have access to appropriately maintained equipment to provide the pharmacy’s services safely. And they manage and use this equipment with care.