Inspection outcome: Standards met
Last inspection: 29/03/2023
Pharmacy context
This pharmacy is on a main road in the small town of New Ollerton in Nottinghamshire. Its main services include dispensing NHS prescriptions and selling over-the-counter medicines. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it offers a medicine delivery service to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy acts effectively to identify and manage risks associated with providing its services. It advertises how people can provide feedback, and it acts on the feedback it receives appropriately. The pharmacy keeps the records it needs to by law. And it keeps people’s confidential information secure. Pharmacy team members act openly and honestly by recording and discussing their mistakes. And they act with care to reduce risk following these discussions. They understand how to respond to concerns to protect potentially vulnerable people.
Principle 2. Staff
The pharmacy has a dedicated team of people working together well to provide its services. It fully supports the learning needs of its team members through protected training time and structured reviews. And team members' learning is aligned to support the ongoing delivery and development of the pharmacy’s services. Pharmacy team members engage in conversations designed to maintain patient safety. And they are empowered to share their ideas and feedback at work.
Principle 3. Premises
The pharmacy is adequately maintained, and it is clean and secure. People can speak to pharmacy team members in a quiet room that suitably protects their privacy and dignity.
Principle 4. Services, including medicines management
The pharmacy makes its services accessible to all by reaching out to the community and promoting health and wellbeing. It obtains its medicines from reputable sources and stores them appropriately. Its team members follow effective processes to support them in managing pharmacy services safely. And they engage well with people to ensure they have the information they need to help them take their medicines correctly.
Principle 5. Equipment and facilities
The pharmacy has appropriately maintained equipment for providing its services. And its team members use the equipment in a way which protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |