Well (1035537)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure. The pharmacy responds well to feedback by using it to improve the safety and quality of its services. Pharmacy team members act openly and honestly by sharing information when mistakes happen. And they engage in some shared learning processes to help reduce identified risks. Pharmacy team members respond appropriately to safeguarding concerns and act to protect the welfare of vulnerable people. The pharmacy generally keeps all records it must by law. But some gaps in these records occasionally result in incomplete audit trails.

Principle 2. Staff

The pharmacy has enough skilled and knowledgeable people to provide its services and it manages its workload effectively. It has good systems in place for supporting the learning needs of its team members through continual training and structured appraisals. The pharmacy encourages its team members to seek support and to provide feedback. And it uses this feedback to inform the safe management of its services. Pharmacy team members engage in ongoing conversations relating to risk management and safety. But they do not always record the key outcomes of these discussions to help measure the effectiveness of agreed actions.

Principle 3. Premises

The pharmacy is clean and secure. It provides a professional environment for the delivery of its services. The pharmacy’s consultation room is accessible to people wanting a private conversation with a member of the team. And the team promotes access to the room.

Principle 4. Services, including medicines management

The pharmacy promotes its services and makes them accessible to people. It engages well with people to encourage improvements to their health and wellbeing. The pharmacy works effectively to promote pharmacy led services. This means people can access treatment and advice quickly and it reduces the impact on other healthcare providers. The pharmacy has records and systems in place to make sure people get the right medicines at the right time. The pharmacy team show how effective planning strategies help to manage risks associated with its services. The pharmacy obtains its medicines from reputable sources. And it generally stores and manages them appropriately to help make sure they are safe to use. It has some systems in place to provide assurance that its medicines are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy team has access to all the equipment it needs for providing its services. It monitors this equipment to ensure it is safe to use and fit for purpose.