Inspection outcome: Standards met
Last inspection: 28/09/2023
Pharmacy context
This pharmacy is located on a high street in the town of Acle, near Norwich. It provides a variety of services including dispensing of NHS prescriptions, the New Medicine Service (NMS) and supply of Emergency Hormonal Contraception (EHC). It also supplies medicines in multi-compartment compliance packs to people who have difficulty remembering to take their medicines.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks associated with its services. Team members are familiar with the pharmacy’s procedures they need to follow. And people using the pharmacy can provide feedback or raise concerns. The pharmacy largely keeps the records it needs to by law. And team members store and dispose of confidential waste appropriately. They know how to protect the welfare of a vulnerable person.
Principle 2. Staff
On the whole, the pharmacy has just enough team members to manage its workload. And the team members have completed the required training for their roles. They can raise any concerns they have. And they get some ongoing training to help keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy is clean and tidy, and it is kept secure from unauthorised access. The pharmacy has a consultation room where people can have conversations with a team member in private.
Principle 4. Services, including medicines management
The pharmacy generally dispenses medicines in a safe and manner. And people with a range of needs can access the pharmacy’s services. The pharmacy generally stores its medicines appropriately. The team members respond appropriately to safely recalls and alerts. And they are aware with the additional steps they need to take to ensure that certain medicines are taken safely.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment to deliver its services safely. And it uses its equipment to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |