Inspection outcome: Standards met
Last inspection: 23/04/2024
Pharmacy context
This pharmacy is located on a busy road near Norwich. It provides a variety of services including New Medicine Service (NMS), dispensing NHS prescriptions and the Pharmacy First service under patient group directions (PGDs). It also provides medicines in multi-compartment compliance packs to people who have difficulty remembering to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy manages the risks associated with its services well. And it has appropriate insurance arrangements in place. The pharmacy largely keeps the records it needs to by law. And people can give feedback about the pharmacy’s services.
Principle 2. Staff
On the whole, the pharmacy has enough team members to manage its workload effectively. And its team members have completed the required training for their roles. They can raise any concerns they have. And they get ongoing training to help keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy is clean and tidy, and it is kept secure from unauthorised access. The pharmacy has a consultation room where people can have conversations with a team member in private.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely. And people with a range of needs can access the pharmacy’s services. The pharmacy stores its medicines appropriately. And its team responds appropriately to safely alerts and recalls ensuring that medicines and medical devices are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment to deliver its services safely. And it uses this equipment to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |