Pharmacy context
This pharmacy is located on a busy road near Norwich. It provides a variety of services including New Medicine Service (NMS), flu vaccinations and dispensing of NHS prescriptions. It also provides medicines in multi-compartment compliance packs to people who have difficulty remembering to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy is struggling with staffing levels, and it does not store all its medicines securely or appropriately. But overall, the pharmacy generally manages the risks associated with its services. And it records dispensing mistakes that occur in the pharmacy. The pharmacy largely keeps the records it needs to by law. And it generally protects people’s personal information well.
Principle 2. Staff
The pharmacy does not have enough staff to manage its workload effectively. It is behind on its workload and team members struggle to undertake other routine tasks. The pharmacy is often closed or has to close early due to severe staff shortages. Team members do the right training for their roles. And they have access to some ongoing training to help keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy’s premises are generally suitable for providing its services and they are secure from unauthorised access when closed. People can have a conversation with a team member in a private area. But the pharmacy is experiencing staffing issues and there are some boxes on the floor and some areas are not clean or tidy.
Principle 4. Services, including medicines management
The pharmacy does not always store its medicines securely or appropriately. And it cannot demonstrate that it keeps its medicines requiring cold storage at the appropriate temperatures. However, the pharmacy manages safely alerts and recalls appropriately. And the team are aware of the risks associated with sodium valproate and other higher-risk medicines. The pharmacy obtains its medicines from reputable sources.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment it needs to provide services safely. And it uses its equipment to protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.