Inspection outcome: Standards met
Last inspection: 16/08/2021
The pharmacy is in a main
road setting, in a parade of local shops close to a surgery and provides
services to the local population. The pharmacy provides general dispensing
services as well as supplying medicines in multi-compartment compliance packs
to some people. The team also deliver medicines to some people. A flu vaccination
service is available seasonally.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy
team usually work to professional standards and identify and manage risks
effectively. They record or discuss mistakes they make during the dispensing
process with the regular pharmacist. And they try to learn from these to avoid problems
being repeated. The pharmacy generally keeps its records up to date and these
show that it is providing safe services. Its team members understand how they
can help to protect the welfare of vulnerable people. And the pharmacy team
members keep people’s private information safe.
Principle 2. Staff
The pharmacy has enough
team members to provide its services, and they work effectively together. They generally have the appropriate qualifications and training to deliver services safely.
The team members' skills are being reviewed to ensure they are working to current
standards and they are given some ongoing training.
Principle 3. Premises
The pharmacy's premises are
small but are generally clean, secure and provide an appropriate environment to
deliver its services. People can have a conversation with a team member in a
private area. The pharmacy could do more to reduce clutter and keep dispensing
areas as clear as possible.
Principle 4. Services, including medicines management
Overall, the pharmacy delivers its services in a safe and effective manner and it gets its medicines from reputable sources. Pharmacy team members are helpful and give advice to people about where they can get other support. They try to make sure that people have the information they need so that they can use their medicines safely although this does not happen consistently, especially for higher-risk medicines. So some people may not receive appropriate advice about the medicines they receive. However, the improvements already identified by the pharmacy will help to address this.
Principle 5. Equipment and facilities
The pharmacy generally has the right equipment for its services. It makes sure its equipment is safe to use.
417 Hertford Road
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|