This website uses cookies to help you make the most of your visit.
By continuing to browse without changing your settings, you agree to our use of cookies.
Give me more information

Pharmacy inspections

Inspection reports and learning from inspections

Skip to Content (Press Enter)

Well (1034873)

Inspection outcome: Standards met

Last inspection: 16/08/2021

Pharmacy context

The pharmacy is in a main road setting, in a parade of local shops close to a surgery and provides services to the local population. The pharmacy provides general dispensing services as well as supplying medicines in multi-compartment compliance packs to some people. The team also deliver medicines to some people. A flu vaccination service is available seasonally.​​​​

Inspection summary findings

Principle 1. Governance

Standards met

Members of the pharmacy team usually work to professional standards and identify and manage risks effectively. They record or discuss mistakes they make during the dispensing process with the regular pharmacist. And they try to learn from these to avoid problems being repeated. The pharmacy generally keeps its records up to date and these show that it is providing safe services. Its team members understand how they can help to protect the welfare of vulnerable people. And the pharmacy team members keep people’s private information safe. ​​

Principle 2. Staff

Standards met

The pharmacy has enough team members to provide its services, and they work effectively together. They generally have the appropriate qualifications and training to deliver services safely. The team members' skills are being reviewed to ensure they are working to current standards and they are given some ongoing training.

Principle 3. Premises

Standards met

The pharmacy's premises are small but are generally clean, secure and provide an appropriate environment to deliver its services. People can have a conversation with a team member in a private area. The pharmacy could do more to reduce clutter and keep dispensing areas as clear as possible.  

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy delivers its services in a safe and effective manner and it gets its medicines from reputable sources. Pharmacy team members are helpful and give advice to people about where they can get other support. They try to make sure that people have the information they need so that they can use their medicines safely although this does not happen consistently, especially for higher-risk medicines.  So some people may not receive appropriate advice about the medicines they receive. However, the improvements already identified by the pharmacy will help to address this.

Principle 5. Equipment and facilities

Standards met

The pharmacy generally has the right equipment for its services. It makes sure its equipment is safe to use.

Pharmacy details

417 Hertford Road

Find nearby pharmacies

What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards