Inspection outcome: Standards met
Last inspection: 10/02/2020
Pharmacy context
This community pharmacy is situated on a main road of a suburban residential area, serving the local population. It mainly prepares NHS prescription medicines and it manages some people's repeat prescriptions. A large number of people also receive their medicines in multi-compartment compliance packs to help make sure they take them safely and the pharmacy offers a home delivery service. The pharmacy also supplies medicines to care homes. It provides other NHS services such as minor ailments and flu vaccinations.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages its risks well. It provides the pharmacy team with written instructions to help make sure it provides safe services. The team records and reviews its mistakes so that it can learn from them. Pharmacy team members receive training on protecting people's information. And they understand their role in protecting and supporting vulnerable people.
Principle 2. Staff
The pharmacy usually has enough staff to provide safe services. But it has experienced some staff shortages due to difficulties in recruiting new team members. The team members have the qualifications needed for their roles and they work well together. Each team member has a performance review and they complete relevant training to help keep their skills and knowledge updated. However, there could be delays in them completing some larger and more complex pieces of training.
Principle 3. Premises
The premises are clean, secure and spacious enough for the pharmacy’s services. It has a private consultation room, so members of the public can have confidential conversations and maintain their privacy.
Principle 4. Services, including medicines management
The pharmacy’s working practices are suitably effective, which helps make sure people receive safe services. It gets its medicines from licensed suppliers and manages them effectively to make sure they are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment that it needs to provide its services effectively, which it properly maintains. And it has the facilities to secure people's information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |