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Pharmacy inspections

Inspection reports and learning from inspections

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Well (1033392)

Inspection outcome: Standards met

Last inspection: 30/06/2022

Pharmacy context

The pharmacy is on a high street in the village of Bentham. Pharmacy team members dispense NHS prescriptions and sell a range of over‐the‐counter medicines. They provide medicines to people in multi‐compartment compliance packs to help them take their medicines correctly. They deliver medicines to people’s homes. And they provide people with the NHS New Medicines Service.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately identifies and manages risks associated with its services. And it has the documented procedures it needs to help it provide services effectively. Pharmacy team members understand their role to help protect vulnerable people. And they suitably protect people’s private information. They record and discuss the mistakes they make so that they can learn from them. But they don't always identify why mistakes happen and so they may miss opportunities to make improvements to the pharmacy's services.

Principle 2. Staff

Standards met

Members of the pharmacy team are suitably qualified for their roles and the services they provide. And they complete ongoing training to keep their knowledge and skills up to date. The pharmacy has just enough team members to manage the workload, but they often find it difficult to manage distractions effectively. This may increase the risk of them making mistakes. 

Principle 3. Premises

Standards met

The pharmacy is clean and properly maintained. It mostly provides a suitable space for the services provided. But some of the dispensary benches are cluttered, which limits the available workspace. This makes the dispensing operation less effective and could increase the risk of error. The pharmacy has a suitable room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are accessible to people, including people using wheelchairs. Team members manage the pharmacy's services and available technology well to make sure people quickly receive the right care. The pharmacy sources its medicines appropriately. And it stores medicines properly. It has systems in place to help provide its services safely and effectively and to manage its medicines appropriately. But team members don’t always follow the correct procedure to help prevent people being supplied with out-of-date medicines.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people’s confidentiality.

Pharmacy details

Stafford House
Main Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards