Well (1033059)

Inspection summary findings

Principle 1. Governance

The pharmacy has procedures to identify and manage risks to its services. Pharmacy team members follow them to complete the required tasks safely and effectively. And they complete assessments to provide assurance they understand the procedures. Pharmacy team members know how to safeguard the welfare of children and vulnerable adults. They protect people’s confidential information. And keep the records they must by law. Pharmacy team members record and discuss mistakes that happen. They use this information to learn and reduce the risk of further errors. But they don’t always discuss or record information about why these mistakes happen. And they don’t always make changes to help reduce the risks. So, they may miss opportunities to improve and make pharmacy services safer.

Principle 2. Staff

Pharmacy team members are suitably qualified and have the right skills for their roles and the services they provide. Under normal circumstances, it has the right number of team members to manage the workload. But when pharmacy team members are absent, the pharmacy sometimes struggles to keep up with the workload. And to maintain the consistency of key administration and operational tasks. The pharmacy provides access to comprehensive training materials. Pharmacy team members complete training regularly to improve their knowledge and skills. They reflect on their own performance informally, discussing any training needs with the pharmacist and other team members. And they support each other to reach their learning goals. Pharmacy team members feel able to raise concerns and use their professional judgement.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the health services provided. And the pharmacy has a room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy’s services are easily accessible to people. And, it provides its services safely and effectively. Pharmacy team members use new technology to improve delivery of the pharmacy’s services. Pharmacy team members dispense medicines into devices to help people remember to take them correctly. And they generally manage this service well. Pharmacy team members identify people taking high-risk medicines. And they provide these people with advice to help them take these medicines safely. The pharmacy sources and stores its medicines appropriately. And it manages its medicines effectively.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect confidentiality.