Inspection outcome: Standards met
Last inspection: 16/04/2019
Pharmacy context
The pharmacy is in a residential area at the bottom end of a busy high street in the centre of a large town. There is a doctor's surgery opposite the pharmacy. The pharmacy gets most of its prescriptions electronically. But the pharmacy still has a lot of people who bring their prescriptions by hand. It provides a range of services including preparing multi-compartment compliance packs to people who live in their own homes.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services. It keeps records required by law, but they are not always complete. So, they may not be reliable in the event of a future query. It actively seeks feedback from the public. And team members understand their role in protecting vulnerable people. The pharmacy generally protects people’s personal information.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They are provided with ongoing and structured training. But they are not always given time set aside for training. This may limit the opportunities they have to keep their knowledge and skills to up to date. They can raise any concerns or make suggestions and have regular meetings. The team members can take professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy's targets.
Principle 3. Premises
The premises generally provide a safe, secure, and clean environment for the pharmacy's services.
Principle 4. Services, including medicines management
The pharmacy generally manages its services well. And people with a range of needs can access them. The pharmacy does not always highlight prescriptions for schedule 4 controlled drugs and does not always remove expired prescriptions promptly. This could increase the risk of these medicines being supplied when the prescription has expired. The pharmacy gets its medicines from reputable suppliers. And generally stores them safely and manages them well. But it does not always remove expired medicines promptly. And does not always keep medicines in appropriately labelled containers. This could increase the chance of expired medicines being supplied. And may mean that it cannot take appropriate action when there is a medicine recall or alert.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |