Inspection outcome: Standards met
Last inspection: 29/03/2023
Pharmacy context
The pharmacy is on a high street in a largely residential area. It offers a range of services, including the New Medicine Service, flu vaccinations and blood pressure checks. And it provides medicines as part of the Community Pharmacist Consultation Service. The pharmacy supplies medications in multi-compartment compliance packs to a large number of people who live in their own homes to help them manage their medicines. and it receives most of its prescriptions electronically.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It learns from mistakes that happen during the dispensing process to help make its services safer. And it largely protects people personal information well. The pharmacy mostly keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally. And people can provide feedback about the pharmacy’s services. Team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has just enough team members to provide its services. And it receives support from its head office to ensure that there are enough team members to manage the workload. They can raise any concerns or make suggestions and have regular meetings. Team members can take professional decisions to ensure people taking medicines are safe.
Principle 3. Premises
People can have a conversation with a team member in a private area. And the premises provide a safe, secure, and clean environment for the pharmacy's services. But the pharmacy could do more to keep some areas tidy and free from clutter.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. The pharmacy gets its medicines from reputable suppliers and stores them properly. And it responds appropriately to drug alerts and product recalls. People with a range of needs can access the pharmacy’s services. And the pharmacy dispenses medicines into multi-compartment compliance packs safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |