Inspection outcome: Standards met
Last inspection: 09/01/2020
Pharmacy context
This pharmacy is located in a residential area opposite a train station and mainly serves the local population which are mostly older people. The pharmacy supplies medicines in multi-compartment compliance packs to people who need help managing their medicines. It provides Medicines Use Reviews, the New Medicine Service and provides flu vaccinations.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks associated with its services to help provide them safely. Team members are good at recording and regularly reviewing any mistakes that happen during the dispensing process. This helps them make the pharmacy’s services safer. The pharmacy protects people’s personal information well and it regularly seeks feedback from people who use the pharmacy. It mostly keeps its records up to date, and team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough team members for the services provided, and they work effectively together and are supportive of one another. They can raise any concerns or make suggestions and have regular meetings. This means that they can help improve the systems in the pharmacy. And there is a good culture of learning and personal development in the pharmacy. Team members get time set aside for ongoing structured training. This helps them keep their knowledge and skills up to date.
Principle 3. Premises
The premises are suitable for the pharmacy’s services and are clean and tidy. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy largely delivers its services in a safe and effective manner. It obtains its medicines from reputable sources. And it manages them appropriately so that they are safe for people to use. It takes the right action in response to safety alerts to make sure that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |