Well (1031247)

Inspection summary findings

Principle 1. Governance

Members of the pharmacy team work to professional standards and identify and try to manage risks effectively. They are clear about their roles and responsibilities. The pharmacy keeps its records up to date and these show that it is providing safe services. It manages and protects information well and it tells people how their private information will be used. The team members also understand how they can help to protect the welfare of vulnerable people. They occasionally log mistakes they make during the pharmacy processes. They sometimes discuss these to avoid problems being repeated. But the lack of consistent recording may hinder their ability to identify risks in the dispensing process, establish any patterns or trends and adopt appropriate remedial actions to minimise future risks.

Principle 2. Staff

The pharmacy have enough, well-trained staff to safely provide its services. Its team members complete suitable qualifications and try to keep up to date with ongoing training. The pharmacy shares feedback with its team members so they can develop in their roles and make improvements to the pharmacy’s services.

Principle 3. Premises

The premises are clean and they provide a safe and professional environment for people to receive healthcare.

Principle 4. Services, including medicines management

The pharmacy’s working practices are safe and effective and it gets its medicines from reputable sources. Pharmacy team members are helpful and give advice to people about where they can get other support.

Principle 5. Equipment and facilities

The pharmacy generally has the right equipment for its services. It makes sure its equipment is safe to use.