Inspection outcome: Standards met
Last inspection: 07/05/2024
Pharmacy context
The pharmacy is in a row of shops in a residential area in Basildon, Essex. It receives most of its prescriptions electronically and provides NHS services such as dispensing prescriptions, the New Medicine Service (NMS), COVID and flu vaccinations and the Pharmacy First service under patient group directions (PGDs). The pharmacy supplies medicines in multi-compartment compliance packs to people who need this support to manage their medicines at home, and it offers a delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy uses written procedures to help deliver safe and effective services. It ensures that team members understand their responsibilities and how to carry out activities. Team members protect people’s information, and have the relevant training to safeguard the welfare of people using their services. People using the pharmacy’s services can easily provide feedback, and team members learn from any mistakes to help make the pharmacy's services safer. The pharmacy generally keeps the records it needs to by law.
Principle 2. Staff
The pharmacy has adequate levels of staff for the services it provides and manages its workload safely. The team has the appropriate skill mix to ensure safe practice. Team members can raise concerns if needed, in an open and honest environment. Team members do some ongoing training. But they often have to do this in their own time which may make it harder for them to keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy is clean and tidy, with adequate space for providing its services safely. The premises helps protect people’s confidential information and a room is available for private conversations. The pharmacy premises are safe and appropriately maintained, and are secure from unauthorised access.
Principle 4. Services, including medicines management
The pharmacy suitably manages its services, and a range of people can access them. It sources its medicines from reputable suppliers and stores them appropriately. It supplies its medicines safely, and the pharmacy team knows the right actions to take if medicines or devices are not safe to use. This protects people’s health and wellbeing.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to deliver the services it provides safely. Facilities are used to ensure the privacy and dignity of the public is protected. It maintains its equipment so that it is safe to use and has adequate resources to provide information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |