Inspection outcome: Standards met
Last inspection: 18/10/2022
Pharmacy context
This is a community pharmacy in a large medical centre in Penrith, Cumbria. It dispenses both NHS and private prescriptions. The pharmacy team offers advice to people about minor illnesses and long-term conditions. It provides an NHS and private ‘flu vaccination service. The pharmacy supplies medicines in multi-compartment compliance packs to some people living in their own homes. And it provides a home delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies the risks associated with the services it provides to people. The pharmacy keeps the records it must have by law. And it keeps people's private information secure. The team members know when and how to raise a concern to safeguard the welfare of vulnerable adults and children. The pharmacy has a process for the team members to record, analyse and learn from the mistakes that they make when dispensing.
Principle 2. Staff
The pharmacy team members have the appropriate qualifications and skills to provide the pharmacy's services safely and effectively. And they support each other while they work. Team members complete some training to ensure they keep their pharmacy knowledge and skills up to date. Team members are working under some pressure, and they don't always have time to complete routine tasks or manage the dispensing workload when the pharmacy is open. This means they sometimes work outside of their normal hours to ensure the pharmacy's workload is completed.
Principle 3. Premises
The pharmacy is clean and kept secure. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are easy for people to access. The pharmacy appropriately manages its services. It provides some medicines in multi-compartment compliance packs to help people take them correctly. And it suitably manages the risks associated with this service. The pharmacy sources its medicines from licenced suppliers. And it safely manages and stores its medicines.
Principle 5. Equipment and facilities
The pharmacy’s equipment is well maintained and appropriate for the services it provides. The pharmacy uses its equipment to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |