Inspection outcome: Standards met
Last inspection: 08/10/2024
Pharmacy context
The pharmacy is part of a local shopping and community centre complex in Middlesbrough. It changed ownership in November 2023. The pharmacy’s main services include dispensing NHS prescriptions, selling over-the-counter medicines and providing NHS consultations to people. These include the Pharmacy First service, New Medicine Service, and blood pressure checks. It offers people the option to collect their medicines through an automated collection point situated to the side of the premises. And the pharmacy offers a medicine delivery service to people.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks for providing its services. It keeps people’s confidential information secure, and it generally keeps the records it must by law. Its team members understand how to manage feedback from people visiting the pharmacy. And they know how to recognise, and report concerns to help keep vulnerable people safe. They act honestly and openly by recording the mistakes they make during the dispensing process. And they regularly share learning and act to reduce the risk of repeat mistakes occurring.
Principle 2. Staff
The pharmacy employs people with the appropriate knowledge and skills to provide its services effectively. Pharmacy team members are supportive of each other, and they work together well. They engage in regular conversations together to help minimise risk. And they understand how to raise concerns at work.
Principle 3. Premises
The pharmacy is clean and secure. It offers a suitable environment for delivering healthcare services. People using the pharmacy can speak with a member of the pharmacy team in private.
Principle 4. Services, including medicines management
The pharmacy advertises its services and ensures they are accessible for people. It obtains its medicines from reputable sources. And it stores them safely and securely. Team members make regular checks to ensure medicines remain safe to supply to people. And they provide relevant information to people to help them take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities required for providing its services. It maintains its equipment appropriately. And its team members use the equipment and facilities in a way which protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |