Well (1029651)

Inspection summary findings

Principle 1. Governance

The pharmacy has suitable processes and written procedures to protect the safety and wellbeing of people who access its services. It is good at recording and learning from any errors the team make when dispensing. And the team members take steps to improve their dispensing accuracy to make sure they don't make the same error again. The pharmacy team members have the knowledge necessary to protect the welfare of children and vulnerable adults. And they have some processes and training in place to support them. The pharmacy mostly keeps the records it must by law and it keeps people's private information safe.​

Principle 2. Staff

The pharmacy has enough suitably skilled team members to manage the services it provides. The pharmacy appropriately reviews and updates its staffing levels, after an increase in workload. This includes the recruitment of additional team members to make sure the staffing levels and skill mix remain appropriate. The team members openly discuss ways to improve ways of working. And they regularly talk together about why mistakes happen, and how they can make improvements. The pharmacy supports its team members to ensure their knowledge and skills are up to date. It achieves this by providing its team members with a regular training programme and appraisals of performance. And they feel comfortable to raise professional concerns when necessary.

Principle 3. Premises

The pharmacy is secure, clean and properly maintained. It provides a suitable space for the health services provided. And, it has a suitable room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy’s services are easily accessible to people. The team members take reasonable steps to identify people taking high-risk medicines. And, they provide these people with appropriate advice to help them take these medicines safely. The pharmacy sources its medicines from licenced suppliers. And it stores and manages its medicines appropriately. The pharmacy dispenses medicines in multi-compartmental compliance packs to help people take their medicines correctly. And the team members manage the service appropriately and effectively.

Principle 5. Equipment and facilities

The pharmacy’s equipment is clean and safe, and the pharmacy uses it appropriately to protect people’s confidentiality.