Inspection outcome: Standards met
Last inspection: 03/12/2019
Pharmacy context
This is a community pharmacy situated in the centre of the town. Most people who use the pharmacy are from the local area. The pharmacy dispenses mainly NHS prescriptions and sells a range of over-the-counter medicines. It supplies a large number of medicines in multi-compartment compliance aid packs to help people take their medicines at the right time. Around 30% of prescriptions are sent to the company’s hub to be dispensed.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages risks to make sure its services are safe and keeps the records required by law. Members of the pharmacy team are clear about their roles and responsibilities. They record their mistakes so that they can learn from them and take some steps to help stop the same sort of mistakes from happening again. They have written procedures on keeping people’s private information safe and complete training so they know how to protect children and vulnerable adults.
Principle 2. Staff
The pharmacy team members have the right qualifications for the jobs they do. The pharmacy encourages them to keep their skills up to date and supports their development. They are comfortable providing feedback to their manager and receive feedback about their own performance and they have opportunities to discuss issues informally together.
Principle 3. Premises
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to most people and they are generally well managed, so people receive appropriate care. The pharmacy gets its medicines from reputable sources and it carries out some checks to ensure medicines are in good condition and suitable to supply. But the lack of storage space mean medicines are not always stored in an orderly manner.
Principle 5. Equipment and facilities
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |