Pharmacy context
This busy community pharmacy is located across the road from a medical practice in the centre of the town. Most people who use the pharmacy are from the local area and a home delivery service is available. The pharmacy dispenses NHS prescriptions, and it sells a range of over-the-counter medicines. It supplies a large number of medicines in multi-compartment compliance aid packs to help people take their medicines at the right time. The inspection was undertaken during the Covid 19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy effectively identifies and manages risks, so people receive their medicines safely. And it completes all the records that it needs to by law. Members of the pharmacy team work to professional standards and are clear about their roles and responsibilities. They record their mistakes so that they can learn from them and act to help stop the same sort of mistakes from happening again. The team members keep people's private information safe. And they complete training so they know how to protect children and vulnerable adults.
Principle 2. Staff
Pharmacy team members are well trained and work effectively together in a busy environment. The pharmacy encourages them to keep their skills up to date and supports their development. Communication within the team is good and team members have opportunities to discuss issues informally. Team members are comfortable providing feedback to their manager and they receive feedback about their own performance.
Principle 3. Premises
The pharmacy premises are safe and secure and provide a professional environment for people to receive healthcare services. There are private consultation rooms that provide members of the public with the opportunity to receive services in private and have confidential conversations.
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services which are easy for people to access. Services are well managed, so people receive appropriate care. The pharmacy sources, stores and supplies medicines safely. And it carries out checks to ensure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe and use it in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |