Inspection outcome: Standards met
Last inspection: 01/12/2021
Pharmacy context
The pharmacy is in a residential suburb of Doncaster, South Yorkshire. It relocated to its new premises in March 2021. The pharmacy’s main services include dispensing NHS prescriptions, selling over-the counter medicines and providing advice to support people in managing common ailments. The pharmacy offers people an option to collect their medicine from an onsite locker within the pharmacy. And it delivers some medicines to people’s homes. The pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy efficiently manages the risks associated with providing its services. It has clearly written procedures which are reviewed regularly. And these procedures are largely followed to support the safe and effective delivery of the pharmacy’s services. The pharmacy clearly advertises how people can provide feedback and it keeps people’s private information safe and secure. The pharmacy generally keeps the records it needs by law. It encourages its team members to actively reflect on any mistakes made during the dispensing process. Pharmacy team members engage in regular discussions about patient safety. And they act swiftly to reduce the risk of making similar mistakes again. They understand how to act to help safeguard vulnerable people.
Principle 2. Staff
The pharmacy has enough skilled and knowledgeable people working to provide its services safely. It appropriately reviews its staffing levels and monitors its skill mix. The pharmacy supports its trainee team members through regular and structured reviews. Pharmacy team members are enthusiastic about their roles. They work well together and support each other in delivering the pharmacy’s services in a busy environment. The pharmacy encourages feedback from its team members. And it demonstrates how it listens to and responds to feedback to inform the quality and safety of its services.
Principle 3. Premises
The pharmacy is well designed for current and future services . It is secure and maintained to a good standard. It offers a bright, clean, and professional environment for delivering its services. Private consultation spaces are fully accessible. And these spaces are clearly designed with clinical services in mind.
Principle 4. Services, including medicines management
The pharmacy makes its services accessible to all by providing a range of access options to support people’s individual needs. It uses technology well to promote its services and to communicate with people. The pharmacy has written procedures to support its team in managing its services safely. It obtains its medicines from reputable sources. And it stores its medicines safely and securely. Pharmacy team members recognise the risks associated with the pharmacy services provided. And they generally act with care to manage these risks.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. It applies regular monitoring checks to ensure its equipment remains fit for purpose. And pharmacy team members act with care by using the equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |