Weldricks Pharmacy (9011203)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services. It advertises how people can provide feedback about its services. And it responds appropriately to the feedback it receives. It keeps all records required by law up to date. And it manages peoples private information with care. Pharmacy team members act openly and honestly by sharing information when mistakes happen. And they engage in some shared learning processes to help reduce identified risks. They understand their role in helping safeguard the safety and wellbeing of vulnerable people.

Principle 2. Staff

The pharmacy has enough skilled and knowledgeable people working to provide its services safely. It supports the learning needs of its team members through ongoing training and structured feedback. And it shows how it both promotes and responds to feedback from its​​ team members by using their ideas to inform service delivery. Pharmacy team members support each other well. And they share learning by engaging in regular conversations relating to risk management and safety.

Principle 3. Premises

The pharmacy is clean and secure. It provides a modern and professional environment for the delivery of healthcare services. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. And its team members promote innovative ways of accessing some of these services. This means people can contact the pharmacy team when it is convenient to them, without having to attend the pharmacy or pick up the telephone. The pharmacy has procedures to support its team members in delivering services safely and effectively. And pharmacy team members recognise the benefits of the services they provide. They are particularly good at supporting people in taking higher risk medicines safely. They do this by completing and recording monitoring therapy checks each time they dispense these types of medicine. The pharmacy has records and systems in place to make sure people get the right medicines at the right time. It obtains its medicines from reputable sources. And it manages them appropriately to help make sure they are safe to use.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for providing its services. It monitors its equipment to help provide assurance that it is in safe working order. Pharmacy team members manage and use equipment in a way which protects people’s confidentiality.