Weldricks Pharmacy (1075375)

Inspection summary findings

Principle 1. Governance

The pharmacy has appropriate systems to identify and manage the risks associated with the services it delivers. It generally keeps all records it must by law. But some gaps in these records occasionally result in inaccurate and incomplete audit trails. The pharmacy manages people’s private information securely. The pharmacy advertises how people can provide feedback about its services. And its team actively ask for feedback. It uses this feedback to inform delivery of its services. Pharmacy team members act openly and honestly by sharing information when mistakes happen. They engage fully in shared learning processes to help reduce identified risks. Pharmacy team members have a clear understanding of how to safeguard vulnerable people.

Principle 2. Staff

The pharmacy has enough skilled and knowledgeable people to provide its services. It has good systems in place for supporting its team members development through continual learning and structured appraisals. The pharmacy encourages its team members to seek support and to provide feedback. And it uses this feedback to inform the safe management of its services. Pharmacy team members engage in regular meetings to share learning and to identify and reduce risks associated with delivering the pharmacy’s services. They demonstrate how they are open to learning following their own mistakes and they work together well.

Principle 3. Premises

The pharmacy is clean and secure. It provides a professional environment for the delivery of its services. The pharmacy’s consultation room is fully accessible to people wanting a private conversation with a member of the team. And the team is good at promoting access to the room. 

Principle 4. Services, including medicines management

The pharmacy promotes its services and makes them fully accessible to people. It reaches out to people in the local community to promote pharmacy services and to encourage healthy living and wellbeing. The pharmacy has good records and systems in place to make sure people get the right medicines at the right time. And it demonstrates beneficial outcomes for people, from the services it provides. The pharmacy gets its medicines from reputable sources. And it generally stores and manages them appropriately to help make sure they are safe to use. It has systems in place to provide assurance that medicines are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. And its team members regular check equipment to ensure it remains safe to use and fit for purpose. Pharmacy team members protect people’s privacy when using the pharmacy’s equipment and facilities.