Weldricks Pharmacy (1039181)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure. It advertises how people can provide feedback about its services. And displays results from its feedback questionnaires for people to see. The pharmacy generally makes and maintains its records as required by law. The pharmacy has a culture of helping safeguard the welfare of vulnerable people. It supports it team members to recognise and report concerns. And the team members show how reporting their concerns helps to protect vulnerable people. Pharmacy team members act openly and honestly by sharing information when they make mistakes. And they act to reduce risk following these mistakes.

Principle 2. Staff

The pharmacy has suitably skilled and knowledgeable people working to provide its services safely and effectively. Pharmacy team members complete regular learning relevant to their role. And they receive support and time at work to complete this learning. Pharmacy team members engage in regular discussions designed to share learning and ideas. They feel confident raising any professional concerns they may have. And they provide examples of how the pharmacy uses their feedback to improve workflow and delivery of its services.

Principle 3. Premises

The pharmacy is clean and secure. And the premises provide a professional environment for delivering the pharmacy’s services. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy promotes its services and makes them accessible to people. It sources its medicines from reputable suppliers. And it manages its medicines safely and securely. The pharmacy identifies high-risk medicines to help make sure people taking these medicines have the support they need. And its team members recognise the benefits of counselling people in the safe use of their medicines. The pharmacy has procedures to support the pharmacy team in delivering its services. But there are some occasions when the team members work outside of these procedures. This means they may not always be working in the safest and most effective way by following agreed processes.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for providing its services. It monitors it equipment to ensure it remains in safe working order. And pharmacy team members act with care by using the pharmacy’s facilities and equipment in a way which protects people’s confidentiality.