Weldricks Pharmacy (1039128)

Inspection summary findings

Principle 1. Governance

The pharmacy has appropriate systems in place to identify and manage the risks associated with the services it delivers. It generally keeps all records it must by law. Some minor omissions in record keeping do not affect the safety of the pharmacy’s services. The pharmacy advertises how people can provide feedback. And it uses this feedback to inform improvements to the way its team delivers its services. The pharmacy maintains people’s confidentiality. And it regularly monitors the systems it has for maintaining people’s private information. Pharmacy team members are clear about their roles and responsibilities. They fully contribute to learning and improvement processes following mistakes. And they demonstrate how they work to reduce risks during the dispensing process. They are particularly good at using their knowledge and skills to protect the welfare of vulnerable people.

Principle 2. Staff

The pharmacy has enough staff to provide its services. The pharmacy supports its team members by encouraging feedback and monitoring their performance and development. Pharmacy team members are confident, and they have the skills required to provide the pharmacy’s services. They complete continual learning relevant to their roles. And they demonstrate how they apply this learning when providing services. Pharmacy team members engage in continual shared learning opportunities. They demonstrate how their feedback has been listened to and used to inform the safe delivery of the pharmacy’s services. And they are confident that any concerns they may need to raise will be listened to.

Principle 3. Premises

The pharmacy is secure and well maintained. The premises promote a professional environment for delivering the pharmacy's services. The pharmacy has dedicated private areas for providing its specialist services. And pharmacy team members promote the use of these consultation facilities.

Principle 4. Services, including medicines management

The pharmacy team members work well to promote services to help improve people’s health and wellbeing. They ensure that the pharmacy is accessible. And they engage people in quality conversations about their health. The pharmacy has records and processes to make sure people get the right medicines at the right time. But the team doesn’t always supply information leaflets with medication to help people take their medicines safely. The pharmacy gets its medicines from reputable sources. And it stores and manages them appropriately to help make sure they are safe to use. It has systems in place which provide assurance that medicines are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has suitable equipment and facilities for providing its services. And it has monitoring systems in place to make sure its equipment is safe to use and fit for purpose.