Pharmacy context
This is a distance‐selling pharmacy which provides its services via its website (https://rightangled.com/) and has an online prescribing service. The pharmacy does not provide NHS services. It dispenses private prescriptions generated by a team of pharmacist prescribers and sells over‐the‐counter medicines. The types of medicines mainly dispensed include treatments for weight management and hair loss. The pharmacy is closed to the public and medicines are delivered to people via courier.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks associated with selling medications online. It largely keeps the records it needs to by law and has procedures in place to learn from mistakes. It holds regular meetings and reviews to see how team members can learn from mistakes. It also completes risk assessments and audits to help ensure that its services are provided safely. It makes action plans to identify improvements that should be made to its services. But it does not always implement these actions in a timely way.
Principle 2. Staff
Pharmacy team members are suitably qualified for their roles and the services they provide. They can communicate and share information with each other, and they are provided with the opportunity to provide regular feedback.
Principle 3. Premises
The pharmacy’s website gives people information about the pharmacy. And it gives details about the prescribers it uses so that people can check who prescribes their medicines. The premises are clean and they are secured from unauthorised access. The pharmacy’s website highlights
to people if any answers on the questionnaire would result in a supply not
being made and allows people to potentially change their answers before
submitting it. And this could mean that people potentially give incorrect
information to try and obtain a supply of a medicine.
Principle 4. Services, including medicines management
On the whole, the pharmacy generally provides its services safely and effectively. It obtains its medicines from reputable sources, and it stores them properly. And it signposts people to other service providers when necessary. The pharmacy takes some steps to ensure that it reviews people’s treatment for certain medical conditions. But it does not keep the information from the reviews about people's weight loss treatment on the individual person's record. And this may make it harder for the prescribers to easily access this information in order to help assess the suitability of the treatment.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for its services. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |