Inspection outcome: Standards met
Last inspection: 11/06/2019
Pharmacy context
This is a community pharmacy situated amongst several other retail units, on a busy main road. The surrounding area is primarily residential, and a local GP surgery is close-by. The pharmacy mainly dispenses NHS prescriptions. It supplies medicines in weekly multi-compartment compliance aids for people to use in their own homes and delivers medication to people who are housebound. It also sells a range of over-the-counter medicines and other health and beauty items. The pharmacy provides a number of other NHS services including Medicines Use Reviews (MURs) and the New Medicine Service (NMS). Substance misuse treatment services are also available.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. It protects people’s private information and explains how it uses and processes personal data. And it keeps the records it needs to by law. Pharmacy team members understand how to raise concerns to protect vulnerable people. They learn from their mistakes and make changes to stop the same errors happening again.
Principle 2. Staff
The pharmacy has enough staff to manage the current workload and deliver services effectively. Team members are appropriately trained for their roles and use their professional judgement to make decisions in the best interest of patients.
Principle 3. Premises
The pharmacy provides a professional environment suitable for the delivery of healthcare services.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible, and they are generally well managed. It sources and stores medicines safely. But team members do not always identify people on high-risk medications. So, some people may not always receive the information they need to take their medicines properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to deliver its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |