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Pharmacy inspections

Inspection reports and learning from inspections

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WebRX Pharmacy Ltd (9011478)

Inspection outcome: Standards met

Last inspection: 07/06/2021

Pharmacy context

​This is a private pharmacy, situated inside a private medical practice in the Ocean Village area of Southampton. The pharmacy does not have an NHS contract. And it does not sell over-the-counter medicines. It only dispenses private prescriptions for testosterone replacement from prescribers who are associated with the medical practice and two online websites. These are and CJA balance The inspection was undertaken during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

​The pharmacy identifies and manages risks in a suitable way. This includes the risks associated with COVID-19. The pharmacy’s team members regularly monitor the safety of the pharmacy’s services by recording their mistakes and learning from them. The pharmacy protects people’s private information appropriately. And it keeps the records it should.

Principle 2. Staff

Standards met

​The pharmacy has enough staff to dispense medicines safely. The pharmacy’s team members are suitably trained. And the pharmacist is providing them with ongoing resources to help keep their knowledge and skills up to date.

Principle 3. Premises

Standards met

​The pharmacy’s premises provide an adequate environment to deliver the service it provides. And its team members keep the premises clean.

Principle 4. Services, including medicines management

Standards met

​The pharmacy generally provides its services appropriately. The pharmacy sources its medicines from reputable suppliers. It stores and manages its medicines well. And it has the right systems in place to receive and track prescriptions. But the pharmacy does not always record all the relevant information when interventions have been made, or when people have been advised about their medicines. This limits its ability to show that this has been happening regularly.

Principle 5. Equipment and facilities

Standards met

​The pharmacy has the appropriate equipment it needs to provide its services safely. And its equipment is kept clean.

Pharmacy details

2-4 Canute Road
United Kingdon

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards