Inspection outcome: Standards met
Last inspection: 20/10/2022
Pharmacy context
The pharmacy is in an office building close to the town centre of Wilmslow in Cheshire. It works with a prescribing service providing online private services via its website www.webmed.co.uk. The prescribing service is registered with the Care Quality Commission (CQC). The pharmacy offers a range of diagnostic testing kits and treatments for sexually transmitted infections (STIs). This includes Group B Streptococcus (GBS) testing. The pharmacy provides other services, including a weight management programme and treatment for erectile dysfunction. People do not visit the pharmacy premises and so they receive their medicines and diagnostic tests as a delivery to their home.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks associated with its online services, and it works well with the prescriber. Its procedures are relevant and help team members to provide services safely. When team members make mistakes, they proactively make changes to their practice to reduce the risk of similar mistakes in the future. They keep good records of decisions regarding the supply of medicines and interventions. And they are good at using these records to help give effective care for people. Team members have the training and knowledge to help vulnerable people and they keep people’s confidential information secure.
Principle 2. Staff
The pharmacy has a small team with the necessary skills and qualifications to provide its services safely. Team members keep their knowledge up to date by completing training relevant to the services provided. The pharmacist has specialist knowledge and helps support team members with their learning. The team works well together to improve services and to help reduce risks of mistakes.
Principle 3. Premises
The pharmacy premises are suitable for the services provided. They are clean, hygienic, and secure. The pharmacy’s website is professional and easy for people to use. The way it is set up enables the pharmacy and its prescriber to make decisions about the suitability of its treatments.
Principle 4. Services, including medicines management
Overall, the pharmacy manages the delivery of its services safely. It contacts people, when necessary, to make sure it supplies medicines and testing kits appropriately. The pharmacy makes considered decisions on the medicines it supplies and provides useful information on its website to keep people informed. It gets its medicines and testing kits from suitable suppliers and stores and manages them as it should.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. And it suitably uses its equipment to protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |