Inspection outcome: Standards met
Last inspection: 15/11/2019
Pharmacy context
This is an independently owned pharmacy within a health centre. It is one of 70 owned by the same company. The pharmacy is in the midst of a residential area of Greenford. As well as NHS essential services the pharmacy provides medicines in multi-compartment compliance packs for many people in the community. Other services include: Medicines Use Reviews (MURs), New Medicines Service (NMS) and a delivery service for those who cannot collect their own prescriptions. The pharmacy also offers a winter flu vaccination service and a dispensing service for substance misuse clients.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. Its team members understand their roles and responsibilities. They listen to people’s concerns and keep people’s information safe. Team members discuss any mistakes they make, and they share information on what could go wrong to help reduce the chance of making mistakes in future.
Principle 2. Staff
The pharmacy team manages the workload safely and effectively and team members work well together. They are comfortable about providing feedback to employers and are involved in improving the pharmacy’s services
Principle 3. Premises
The pharmacy’s premises are clean, tidy and organised. They provide a safe, secure and professional environment for people to receive healthcare services. But, they did not have not enough storage space.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and effectively and makes them available to everyone. In general, members of the pharmacy team give people the advice and support they need to help them use their medicines safely and properly. The pharmacy manages its medicines safely and effectively. In general, the pharmacys check stocks of medicines regularly to make sure they are in date and fit for purpose. They store medicines appropriately and dispose of waste medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. And, in general, it uses its facilities and equipment to keep people's private information safe.
Pharmacy details
Hillview Surgery
179 Bilton Road
Perivale
GREENFORD
UB67HQ
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |