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Pharmacy inspections

Inspection reports and learning from inspections

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Watmans Pharmacy (1109905)

Inspection outcome: Standards met

Last inspection: 15/11/2019

Pharmacy context

This is an independently owned pharmacy within a health centre. It is one of 70 owned by the same company. The pharmacy is in the midst of a residential area of Greenford. As well as NHS essential services the pharmacy provides medicines in multi-compartment compliance packs for many people in the community. Other services include: Medicines Use Reviews (MURs), New Medicines Service (NMS) and a delivery service for those who cannot collect their own prescriptions. The pharmacy also offers a winter flu vaccination service and a dispensing service for substance misuse clients.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are safe and effective. Its team members understand their roles and responsibilities. They listen to people’s concerns and keep people’s information safe. Team members discuss any mistakes they make, and they share information on what could go wrong to help reduce the chance of making mistakes in future.

Principle 2. Staff

Standards met

The pharmacy team manages the workload safely and effectively and team members work well together. They are comfortable about providing feedback to employers and are involved in improving the pharmacy’s services

Principle 3. Premises

Standards met

The pharmacy’s premises are clean, tidy and organised. They provide a safe, secure and professional environment for people to receive healthcare services. But, they did not have not enough storage space.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its services safely and effectively and makes them available to everyone. In general, members of the pharmacy team give people the advice and support they need to help them use their medicines safely and properly. The pharmacy manages its medicines safely and effectively. In general, the pharmacys check stocks of medicines regularly to make sure they are in date and fit for purpose. They store medicines appropriately and dispose of waste medicines safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide services safely. And, in general, it uses its facilities and equipment to keep people's private information safe.

Pharmacy details

Hillview Surgery
179 Bilton Road
Perivale
GREENFORD
UB67HQ
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards